![]() So much so that Fitbit’s wiki page now echoes this. But after over half a year, it’s hard to remain enthusiastic. Response is always, “we’re working on it”. Fitbit support has been less than helpful with regards to this issue for months. ![]() You can see the many users having this issue here:Īnd obviously, that’s only the users that have taken the time to contribute to that thread. Anytime you reboot the computer, it can’t find the dongle, and often reseating the dongle is hit or miss as to whether it will then see it, and work to sync. And as you may or may not know, since Apple released 10.11, El Capitan, the Fitbit Connect app has not worked reliably. We also have an Aria that works great.Īnyway, we’re also Mac users. I have a One, my wife has a One, and my 2 year old son has a Zip that we clip to his pants occasionally so we can see just how many steps he gets. My name is xxxxx, and I’ve been a long time Fitbit user. I finally got sick of the answers, and decided to both tweet and email the CEO of Fitbit, hoping that like Apple’s CEOs, this may actually get some attention on the issue, and it seemingly did (perhaps coincidental). All resulting in similar “we’re working on it” answers until recently. So, there’s a significant thread on the Fitbit site with regards to this issue, and several other smaller threads. ![]() ![]() Any either way, rebooting breaks things again. Unplugging and re-plugging sometimes works, but sometimes results in the computer slowing to a crawl until you unplug again. Any reboot results in the dongle being lost by the software. ![]() But, since late September of 2015, since the introduction of Mac OS X 10.11, the Fitbit connect app, which handles syncing of the Fitbit via their dongle, this hasn’t worked reliably. Below is the original message.Īs several posts have indicated, and my step tracker that’s on the right of my site show (though it’s been kind of lacking in data for the reason outlined below), I’m a Fitbit user and fan. UPDATE: They have since updated the Fitbit Connect app to work with El Capitan. ![]()
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